Customer Support FAQ

Shipping and Delivery Information

Free shipping usually take 5-7 Business days and often arrive sooner. Expedited and Overnight shipping is available at additional fees. 

Alaska and Hawaii shipping is an additional $15.95

We do not ship to Canada or Puerto Rico.

Ship Cut Off Time

Monday-Friday, orders placed before 10:00 AM MST are usually shipped the same day.

Return Policy

You may cancel an order for any reason. If the shipment has already left our warehouse, or you have already received your shipment, you may return your order within 60 days of receipt for a refund minus a $15.95 restock fee. Customer is responsible to pay return shipping cost. To setup a return, please email noniteam@nonidirect.com and a manager will contact you.

Payment Options

We accept all major credit cards: Visa, MasterCard, American Express, Discover, and Debit Cards,  PayPal, Amazon, ShopPay, Venmo, and Sezzle. 

Money Orders or Cashiers Checks: Sometimes we accept checks or money orders for payment. Please email noniteam@nonidirect.com for more info. 

Warranties

Every bottle of TAHITIAN NONI® is covered by Morinda Inc.’s manufacturing warranty. If you feel you have received a defective please email customer service at noniteam@nonidirect.com if you have any concerns or questions about your shipment.

Auto Delivery - Easy Cancelation

Auto Delivery program is designed to save you (and us) time and money! By agreeing to be on Auto Delivery, you get a discount. You can easily pause, cancel, or reschedule your no-obligation shipment at your convenience. There are 2 ways to do this.

1- Email noniteam@nonidirect.com.

2- Login to your account on nonidirect.com.

Please contact us at least 48hours in advance of your scheduled order to ensure your order is canceled. Here is our Auto Delivery program agreement, Automatic Recurring Payment Agreement.

What if a bottle is broken during shipment?

TAHITIAN NONI® is bottles are glass and sometimes will break in transit. The shipper usually notifies us when this happens, and we will immediately ship you a new box. If your order is delivered with a broken bottle, please email noniteam@nonidirect.com or text us (530)-334-5720 with images of your broken bottles and shipping label, and we will replace the broken bottles asap. We apologize for any inconveniences and ask for your understanding and cooperation.

How do I know my order has been placed?

After an order is placed, you will receive a confirmation email containing all order details for your records. Please be sure to enter a valid email address in order to get your order confirmation. Please see privacy policy for more information about how we protect your privacy. If you do not see an email receipt from us, please check your spam folder. You may also email noniteam@nonidirect.com or text (530)-334-5720 to confirm you order was placed.

Is it safe for me to order online?

NoniDirect.com is powered by Shopify, and we are PCI compliant and adheres to the strictest of security standards to provide the safest shopping environment. We employ state-of-the-art Secure Sockets Layer (SSL) technology encryption software with every order. Secure Socket Layer (SSL) technology scrambles your information as it travels over the web. Once your information reaches us, our state of the art security system keeps your data completely safe, guaranteed.

How can I check the status of my order?

You can track you order online. We will automatically send you an email with 24 hours after the order is placed that contains your shipment tracking number. By following the instructions in that email you can track your shipment online. You may also email noniteam@nonidirect.com or text us (530)-334-5720 and we will be happy to assist you with any questions.

When should I expect my order to be delivered?

All standard shipped packages will be delivered within 5-7 business days. Orders that are placed before 10AM MST are generally shipped out that same business day.

Can I cancel an order after it has been submitted?

Yes, you may cancel an order for any reason. If the shipment has already left our warehouse, or you have already received your shipment, you may return it within 60 days of receipt for a refund minus a $15.95 restock fee. Customer is responsible for returning shipment. To setup a return, please email noniteam@nonidirect.com or text (530)-334-5720. 

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via the United States Postal Service for an additional shipping charge of $15.95.

Do you ship outside the United States?

No. Currently we can only ship to addresses in the United States.

Is there an extra charge for Alaska and Hawaii orders?

Alaska and Hawaii orders require an additional shipping charge of $15.95.

Is there a safisfaction guarantee?

TAHITIAN NONI® Juice is 100% satisfaction guaranteed. If you are not happy with your TAHITIAN NONI®, or the service you have received from NoniDirect.com, please contact Customer Service at email noniteam@nonidirect.com or text us (530)-334-5720 and a manager will contact you. We are committed to do what is takes to resolve all issues.